Refund and Returns Policy

1) Returns Form

The first step in returning your item would be to fill out our returns form. This can be found on the back of the original invoice included in your parcel. In this form, you will need to add your order number, item name or SKU, quantity, reason code which is listed underneath the form. If you are choosing to return the item for exchange, please enter the exchange request and tick the exchange box. For refunds simply leave the exchange section blank.

If you do not have the original returns form
Please include the following information on a note.

• Order Number
• Reason for Return
• Refund or Exchange
• Items included in parcel

 

2) Packaging your items

We request that all items returns are packed away in their original product packaging, this helps to save waste on repackaging the items. We also ask that the goods are returned in the manner they were received.

You can use either the original bag or box that the products came in to return the items. If this outer packaging is no longer useable, please use appropriate new packaging to secure the items.

Within the parcel you will need to include the previous filled in return form. This is vital to process your return, without this form we may not be able to allocate the return to your original order.

3) Posting your item

At present, we do not offer free returns postage on orders which are not faulty. To return your items please affix the delivery address listed below onto the outer packaging. Ensure that the writing is legible and the address is clearly visible. For maximum visibility use black ink on white paper. You can return your parcel using any parcel delivery service you choose. However, we do recommend that you use a tracked service as this will provide evidence of the returned item. We may ask for this in the event of a lost return.